We can ship to virtually any address in the world--and we like to make it simple for you.
When you place an order, you will be offered shipping options. Your order will be shipped through the U.S. Postal Service (USPS) and it will usually ship within 24 to 48 hours unless we cannot ascertain a correct shipping address, in which case you will be notified and asked for more information.
Choices for U.S.A. Customers
When You're Not in a Hurry
Should arrive in 5-10 days, but we can't guarantee it. However, we've used Media Mail many years and find that most shipments arrive within 10 days.
$$ When You'd Like it Quickly Priority Mail Should arrive within 2-3 business days. The USPS is pretty good at making good on this delivery promise.
When You'd Like it Pronto
Priority Express Mail
Should arrive within 1-2 business days, depending on what time you place the order. We will do our very best to get your order out the door as quickly as possible.
Choices for International Customers
$ When You're Not in a Hurry First-Class
We offer First-Class shipping to some countries. The USPS provides no time guarantees for First-Class and tracking is not provided. This is the riskiest option. We don't recommend this for more expensive purchases.
$$ When You'd Like it Quickly Priority Mail International
Should arrive within 6-10 business days. The USPS provides tracking while the package is still in the U.S. Once it leaves the U.S., it transfers to the postal system in your country, which means we cannot track it after it leaves the U.S. However, based on our experience, this is a reliable shipping method.
$$$ When You'd Like it Pronto Priority Express International
Should arrive within 3-5 business days. The USPS provides tracking while the package is still in the U.S. Once it leaves the U.S., it transfers to the postal system in your country, which means we cannot track it after it leaves the U.S. . However, based on our experience, this is a reliable shipping method.
Got shipping questions? Contact us 1-888-986-4665 or firstname.lastname@example.org.
We hope you are happy with your book or any other item on our site. If you receive a damaged item, we are happy to replace it or provide a refund. Just let us know by contacting us here and we'll work it out. If you wish to return an undamaged item, you may do so within 30 days of the purchase date for a full refund. We will refund the book purchase price, and you will pay the return shipping cost.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. If it gets too complicated, just give us a call or email us here. We want you to be satisfied with your book and your experience with Unhooked Books!
The Unhooked Books Team
Questions about shipping or returns? Contact us at email@example.com or 1-888-986-4665.