Managing High Conflict People in Mediation (DVD)

Managing High Conflict People in Mediation (DVD)


Bill Eddy, LCSW, Esq.

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High-conflict people appear to be increasing in society and in mediation. They often have intense negative emotions, make repeated personal attacks, trigger splits in communities, organizations and families. They frequently work against their own self-interest and seem to have little apparent desire to resolve the issues at hand.

This 2-hour seminar provides information about the predictable patterns of five common types of high-conflict people, including case examples. Ten Tips are provided for mediators to use in managing their disputes, which are respectful, calming of their negative emotions, and focus on tasks and setting limits. Bill Eddy livens this presentation with humor, surprising insights and dozens of practical suggestions for mediators to use in any conflict involving one or more high-conflict people.

Video Info

Publication date: 2008
Length: approximately 120 minutes
Discs: 2
Presenter/Author: Bill Eddy, LCSW, Esq.
ISBN: 978-1-936268-14-6

Presenter/Author Info

Bill Eddy is a therapist (Licensed Clinical Social Worker) and a lawyer (Certified Family Law Specialist), and has been practicing family mediation for approximately 30 years. He is a Founding Board Member of the Academy of Professional Family Mediators and the Senior Family Mediator at the National Conflict Resolution Center based in San Diego, California.

Bill is also the co-founder and President of High Conflict Institute. He developed the “High Conflict Personality” theory (HCP Theory) and has become an international expert on managing disputes involving high conflict personalities and personality disorders. He provides training on this subject to lawyers, judges, mediators, managers, human resource professionals, businesspersons, healthcare administrators, college administrators, homeowners’ association managers, ombudspersons, law enforcement, therapists and others. He has been a speaker and trainer in over 25 states, several provinces in Canada, Australia, France and Sweden.

As an attorney, Bill is a Certified Family Law Specialist in California and the Senior Family Mediator at the National Conflict Resolution Center in San Diego. Prior to becoming an attorney in 1992, he was a Licensed Clinical Social worker with twelve years’ experience providing therapy to children, adults, couples and families in psychiatric hospitals and outpatient clinics. He has taught Negotiation and Mediation at the University of San Diego School of Law for six years and he is on the part-time faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law and the National Judicial College. He is the author of numerous articles and several books, including:

High Conflict People in Legal Disputes

It’s All YOUR Fault! 12 Tips for Managing People Who Blame Others for Everything

SPLITTING: Protecting Yourself While Divorcing Someone with Borderline or Narcissistic Personality Disorder

BIFF: Quick Responses to High Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns


The CARS Method®, BIFF Response®, New Ways for Families®, New Ways for Work℠, New Ways for Mediation℠ and EAR Statement℠ are trademarks or service marks of William A. Eddy d/b/a High Conflict Institute. All rights reserved.