Megan Hunter Seminar: Date TBD

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Megan Hunter Seminar: Date TBD

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MAY 27-Postponed Date to be Determined

Dealing Effectively with Borderline and Narcissistic Personality Client Behaviors

We often label difficult people as "Borderline" or "Narcissistic", but do we really know what that means? Even though we can't and shouldn't label or diagnose anyone, we recognize that the behaviors of some clients are distinctly different from others we work with--a pattern that suggests the person may have a high-conflict personality (HCP) or someone with a "complicated operating system." Some call them "toxic" or "crazy" but no matter how we identify them, we have to learn to deal with their behaviors because we're faced with them more regularly now than ever. Instead of focusing on Borderline and Narcissist terminology, we should instead turn our attention to identifyin them first and then adapting our strategies accordingly, starting with taking a step back to prepare first. 

We get stuck when dealing with them because we apply the strategies we use with everyone else instead of doing the opposite of what we're used to doing and feel like doing. It's imperative to understand your own conflict style--fighter or flyer--so you can learn to override your fears and use your skills to connect with the upset person and shift them into problem-solving. Because they lack structure and they're driven by a fear-based operating system, we are required to use structure, connection, shifting, and consequences if we want to have success with them. This seminar will help you:

  • identify the patterns of behavior that indicate a different strategy must be used; 
  • learn to develop an HCP strategy starting with putting structure in place;
  • understand your own conflict style and how to override it;
  • communicate with a Connect & Shift strategy on the spot;
  • learn to use BIFF responses when communicating in writing;
  • learn to use the Proposal strategy when communicating in person;
  • learn to use boundaries and consequences.

This presentation is intended for anyone who works with difficult people, including: lawyers, mediators, therapists/mental health professionals, judges, educators, administration, healthcare workers, customer service professionals, law enforcement, managers, supervisors, and others.

This presentation is intended for anyone who works with difficult people, including: lawyers, mediators, therapists/mental health professionals, judges, educators, administration, healthcare workers, customer service professionals, law enforcement, managers, supervisors, and others.

Learning Objectives

  • identify HCP behaviors
  • understand the brain in HCP behavior (theirs and yours)
  • understand and practice new HCP communication strategies: BIFF and Proposals
  • understand and practice using boundaries and consequences
  • understand and practice the Connect & Shift strategy

Speaker: Megan Hunter

Megan Hunter is a leading expert and international speaker on the topic of high-conflict relationships -- the most difficult of "difficult" relationships. After many years training family court judges, lawyers, mediators and mental health professionals, she's added the focus of helping people in high-conflict relationships learn to manage them or strategies to exit with less collateral damage. She has trained professionals across the U.S., Canada and extensively throughout Australia. She received high-conflict personality training through Bill Eddy's work at the High Conflict Institute where she is co-founder and a trainer.

Megan is the author of Bait & Switch: Saving Your Relationship After Incredible Romance Turns Into Exhausting Chaos (2015).

Time

9am - 12pm
1pm - 4pm

Location

SkySong ASU Innovation Center
1475 N. Scottsdale Road
Scottsdale, Arizona

Continuing Education Credits

Unhooked Media will provide a certificate of attendance to all attendees. The certificate will verify attendance at the seminar and may be used to apply for continuing education credits with your accrediting organization in your state or province.

FOR ARIZONA ATTORNEYS
The State Bar of Arizona does not approve or accredit CLE activities for the Mandatory Continuing Legal Education requirements of specialists. This activity may qualify for up to six (6) hours toward your annual CLE requirement for the State Bar of Arizona.

FOR ARIZONA MENTAL HEALTH PROFESSIONALS
It is likely that our seminars qualify for continuing credits for the Arizona Board of Psychologist Examiners (R4-26-207) and the Board of Behavioral Health Examiners (A.A.C. R4-6-802) but please check the organizations rules.