How to Write a BIFF Response

How to Write a BIFF Response


For Labour Relations - Provincial Office (UNA)

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Sick and tired of hostile emails? Personal attacks? Social media meltdowns?

This 20-minute video teaches a simple, but powerful method of writing responses that are:

  • Brief
  • Informative
  • Friendly
  • Firm

These are called “BIFF Responses” and make YOU look good! It takes practice, but almost anyone can do it.

Learn how to write short BIFF responses with this video, including examples for:

- relationships
- divorce conflicts
- at work as an employee
- at work as a manager

ISBN: 978-1-936268-77-1