Managing High Conflict People in the Workplace: For Managers and Supervisors
High-conflict employees and colleagues can wreak havoc in any workplace. They are the most likely people to file lawsuits and complaints against licenses. Learn how to deal with a High-Conflict employee or colleague using the C.A.R.S. method. This session is specifically for managers and supervisors.
Includes the C.A.R.S. Method® of Conflict Resolution audio to help you apply this method in your work dealing with workplace conflict.
Bill Eddy, LCSW, Esq., is a lawyer, therapist, mediator and the President of High Conflict Institute. He is an international expert on managing disputes involving high conflict personalities and personality disorders in court. Eddy is a Certified Family Law Specialist in California and the Senior Family Mediator at the National Conflict Resolution Center in San Diego. Previously, Eddy was a Licensed Clinical Social Worker providing therapy in psychiatric hospitals and outpatient clinics. He is on the faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law and the National Judicial College.