Posts tagged bill eddy
BIFF: 4 Ways to Respond to Hostile Comments Get respect with responses that are Brief, Informative, Friendly, and Firm.

Hostile comments can show up anywhere, including in emails, letters, on Facebook, comments to internet articles and in-person. Should you ignore them? React in the same hostile tone? Or is there a better way?

A BIFF Response® is a way to respond that usually puts a stop to the hostilities, while leaving you feeling good about yourself. BIFF stands for Brief, Informative, Friendly and Firm. We have been teaching this method for the past 12 years and the feedback has been universally positive.

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8 Traits of High-Conflict Politicians

As we head into the final stretch of the election season, most people are arguing over Democratic versus Republican policies and statements. But we believe we need to spend just as much time watching out for traits of high-conflict personalities. Politicians with these traits are highly ineffective, often increase conflict in our nation, “split” the country emotionally in half and may ultimately get kicked out of office.

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4 Forces Dividing America

With last week’s shooting deaths of two African-Americans by police and five police officers by an African-American man, there is much talk about our divided nation. What (or who) is dividing America? Are we more divided than ever before? Or does it just seem that way? And what is to be done? There is no one cause and no one easy answer. But surprisingly all of the following are part of the problem. And we all must be part of the solution.

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