Conflict Communication Series
Conflict Communication Series
By Bill Eddy, LCSW, Esq. and co-authors
With BIFF Response®, every written communication STOP HOSTILE BLAMING EMAIL WITH A Brief, Informative, Friendly and Firm response.
With AN EAR Statement™, every VERBAL communication CALMS UPSET PEOPLE WITH Empathy, Attention, and Respect.
With a SWYP, reach agreements in touchy situations.
With a SLIC Solution, set limits and impose consequences in conflict situations.
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