
BIFF & EAR Conflict Communication Series
Conflict Communication Series
With BIFF Response®, every written communication STOP HOSTILE BLAMING EMAIL WITH A Brief, Informative, Friendly and Firm response.
With AN EAR Statement™, every VERBAL communication CALMS UPSET PEOPLE WITH Empathy, Attention, and Respect.
The BIFF method for email, texting, DMs, and more was the concept of high conflict expert, Bill Eddy, LCSW, Esq.
Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns
Bill Eddy, LCSW, Esq.
Your Guide to Difficult CoParent Texts, Emails and Social Media Posts
Bill Eddy, LCSW, Esq., Annette T. Burns, JD, and Kevin Chafin, LPC
Your Guide to Difficult Workplace Communication
Bill Eddy, LCSW, Esq.
Megan Hunter, MBA
Your Guide to Respectful Written Communication with Clients, Opposing Counsel and Others
Bill Eddy, LCSW, Esq.
Rehana Jamal, JD, LL.M.
How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict
Bill Eddy, LCSW, JD
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“What can we do about these awful emails that some of the parents are sending to each other…
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Receiving an email, text or letter can put a dent in your day when it contains a zinger. It can get right under your skin and ruin your day and maybe even a few nights’ sleep as you perseverate about it and draft numerous responses in your head.
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Setting Limits AND Imposing Consequences in 2 ½ Steps
Authors: Bill Eddy, LCSW, Esq. and Ekaterina Ricci, MDR, MLS
Publication date: November 18, 2025. Pre-order being taken
Series: Conflict Communication Book 6
Description
In a world filled with conflict, manipulation, and boundary-pushing behavior, SLIC Solutions for Conflict offers a calm and practical guide for addressing high-conflict behavior.
Drawing on decades of experience with high-conflict personalities, Bill Eddy, LCSW, Esq., and Ekaterina Ricci, MDR, MLS, present the 2½-step SLIC Solutions™ method: Setting Limits and Imposing Consequences. This approach helps you respond with confidence—replacing passive tolerance or reactive aggression with firm, respectful boundaries.
Whether you’re dealing with narcissists, workplace bullies, difficult relatives, or escalating community tensions, SLIC Solutions equips you with the tools to be assertive without being aggressive, to protect your peace, and to strengthen the social fabric around you. With calm authority, it empowers readers to become more confident limit-setters—helping make families, organizations, and communities safer and more respectful places for all.
You’ll learn five key questions to help ensure your consequences are realistic and effective. With real-world examples from families, workplaces, courtrooms, and communities, this book provides actionable strategies to regain control in even the most challenging situations.
SLIC Solutions™ is the fourth core method in the internationally respected CARS Method® of conflict resolution—alongside Connecting (EAR Statements™), Analyzing options, and Responding (BIFF Response®). With clarity and compassion, this book shows how to communicate boundaries, follow through, and preserve relationships—without falling into manipulation traps.
SLIC Solutions is often the most important skill. High conflict people tend to be the people who can’t stop themselves from offensive or harmful behavior, so others need to stop them. This technique can be used with anyone in your life and can be learned at almost any age.
Assert without aggression. Protect your peace. Strengthen your community.