Workplace Conflict Books
written by award-winning authors
A Practical Guide to Managing High-Conflict Communication and Creating Calm in Healthcare Settings
COMING JANUARY 2027
Bill Eddy, LCSW, Esq.
Ekaterina Ricci, MDR, MLS
BIFF for Healthcare provides a practical, evidence-based approach to managing high-conflict communication in clinical settings—without escalating risk, burnout, or complaints. Adapted from Bill Eddy’s proven BIFF Response® Method (Brief, Informative, Friendly, Firm), it equips healthcare professionals with clear, actionable techniques for handling difficult interactions with patients, families, and colleagues. Designed for fast-paced environments, these tools can be learned quickly and applied in everyday communication—from emails to face-to-face conversations. The result is calmer interactions, stronger boundaries, improved patient experience, and better protection for staff well-being.
Setting Limits AND Imposing Consequences in 2 ½ Steps
Authors: Bill Eddy, LCSW, Esq. and Ekaterina Ricci, MDR, MLS
Publication date: December 9, 2025
Series: Conflict Communication Book 6
Description
In a world filled with conflict, manipulation, and boundary-pushing behavior, SLIC Solutions for Conflict offers a calm and practical guide for addressing high-conflict behavior.
Drawing on decades of experience with high-conflict personalities, Bill Eddy, LCSW, Esq., and Ekaterina Ricci, MDR, MLS, present the 2½-step SLIC Solutions™ method: Setting Limits and Imposing Consequences. This approach helps you respond with confidence—replacing passive tolerance or reactive aggression with firm, respectful boundaries.
Whether you’re dealing with narcissists, workplace bullies, difficult relatives, or escalating community tensions, SLIC Solutions equips you with the tools to be assertive without being aggressive, to protect your peace, and to strengthen the social fabric around you. With calm authority, it empowers readers to become more confident limit-setters—helping make families, organizations, and communities safer and more respectful places for all.
You’ll learn five key questions to help ensure your consequences are realistic and effective. With real-world examples from families, workplaces, courtrooms, and communities, this book provides actionable strategies to regain control in even the most challenging situations.
SLIC Solutions™ is the fourth core method in the internationally respected CARS Method® of conflict resolution—alongside Connecting (EAR Statements™), Analyzing options, and Responding (BIFF Response®). With clarity and compassion, this book shows how to communicate boundaries, follow through, and preserve relationships—without falling into manipulation traps.
SLIC Solutions is often the most important skill. High conflict people tend to be the people who can’t stop themselves from offensive or harmful behavior, so others need to stop them. This technique can be used with anyone in your life and can be learned at almost any age.
Assert without aggression. Protect your peace. Strengthen your community.
Your Guide to Difficult Workplace Communication
Bill Eddy, LCSW, Esq.
Megan Hunter, MBA
Your Guide to Respectful Written Communication with Clients, Opposing Counsel and Others
Bill Eddy, LCSW, Esq.
Rehana Jamal, JD, LL.M.
How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict
Bill Eddy, LCSW, JD
Shifting High Conflict People from Blaming to Problem Solving in 30 Seconds
Bill Eddy, LCSW, Esq.
2015 Axiom Business Books Award Winner!
Bronze Medal: Human Resources Category
Managing Narcissists and Other High Conflict People
Bill Eddy, LCSW, Esq.
L. Georgi DiStefano
The New Ways for Work® Coaching Manual is for coaches and other professionals who provide the New Ways for Work® coaching method and have been trained and licensed by the High Conflict Institute.
Available in paperback or as a PDF download.
Bill Eddy, LCSW, Esq. and L. Georgi DiStefano
Shifting High-Conflict People from Blaming to Problem Solving in 30 Seconds
COMING OCTOBER 2026
Bill Eddy, LCSW, Esq.
SWYP™ (So, What’s Your Proposal) offers a simple, three-step method to turn emotionally charged complaints into productive problem-solving in as little as 30 seconds. Used in workplaces, families, and communities, it helps de-escalate conflict and guide conversations toward practical solutions. This updated Second Edition incorporates over a decade of real-world use, adds guidance on negotiation and mediation in high-conflict situations, and introduces strategies for handling difficult or bullying behavior. The result is a clear, adaptable communication tool for resolving conflict anytime, anywhere.