Hostile comments can show up anywhere, including in emails, letters, on Facebook, comments to internet articles and in-person. Should you ignore them? React in the same hostile tone? Or is there a better way?
A BIFF Response® is a way to respond that usually puts a stop to the hostilities, while leaving you feeling good about yourself. BIFF stands for Brief, Informative, Friendly and Firm. We have been teaching this method for the past 12 years and the feedback has been universally positive.