Shifting High-Conflict People from Blaming to Problem Solving in 30 Seconds

COMING OCTOBER 2026

Bill Eddy, LCSW, Esq.

SWYP™ (So, What’s Your Proposal) offers a simple, three-step method to turn emotionally charged complaints into productive problem-solving in as little as 30 seconds. Used in workplaces, families, and communities, it helps de-escalate conflict and guide conversations toward practical solutions. This updated Second Edition incorporates over a decade of real-world use, adds guidance on negotiation and mediation in high-conflict situations, and introduces strategies for handling difficult or bullying behavior. The result is a clear, adaptable communication tool for resolving conflict anytime, anywhere.

A Practical Guide to Managing High-Conflict Communication and Creating Calm in Healthcare Settings

COMING JANUARY 2027

Bill Eddy, LCSW, Esq.
Ekaterina Ricci, MDR, MLS

BIFF for Healthcare provides a practical, evidence-based approach to managing high-conflict communication in clinical settings—without escalating risk, burnout, or complaints. Adapted from Bill Eddy’s proven BIFF Response® Method (Brief, Informative, Friendly, Firm), it equips healthcare professionals with clear, actionable techniques for handling difficult interactions with patients, families, and colleagues. Designed for fast-paced environments, these tools can be learned quickly and applied in everyday communication—from emails to face-to-face conversations. The result is calmer interactions, stronger boundaries, improved patient experience, and better protection for staff well-being.

Setting Limits AND Imposing Consequences in 2 ½ Steps

Authors: Bill Eddy, LCSW, Esq. and Ekaterina Ricci, MDR, MLS
Publication date: December 9, 2025
Series: Conflict Communication Book 6

Description

In a world filled with conflict, manipulation, and boundary-pushing behavior, SLIC Solutions for Conflict  offers a calm and practical guide for addressing high-conflict behavior.

Drawing on decades of experience with high-conflict personalities, Bill Eddy, LCSW, Esq., and Ekaterina Ricci, MDR, MLS, present the 2½-step SLIC Solutions™ method: Setting Limits and Imposing Consequences. This approach helps you respond with confidence—replacing passive tolerance or reactive aggression with firm, respectful boundaries. 

Whether you’re dealing with narcissists, workplace bullies, difficult relatives, or escalating community tensions, SLIC Solutions equips you with the tools to be assertive without being aggressive, to protect your peace, and to strengthen the social fabric around you. With calm authority, it empowers readers to become more confident limit-setters—helping make families, organizations, and communities safer and more respectful places for all.

You’ll learn five key questions to help ensure your consequences are realistic and effective. With real-world examples from families, workplaces, courtrooms, and communities, this book provides actionable strategies to regain control in even the most challenging situations.

SLIC Solutions™ is the fourth core method in the internationally respected CARS Method® of conflict resolution—alongside Connecting (EAR Statements™), Analyzing options, and Responding (BIFF Response®). With clarity and compassion, this book shows how to communicate boundaries, follow through, and preserve relationships—without falling into manipulation traps.

SLIC Solutions is often the most important skill. High conflict people tend to be the people who can’t stop themselves from offensive or harmful behavior, so others need to stop them. This technique can be used with anyone in your life and can be learned at almost any age.

Assert without aggression. Protect your peace. Strengthen your community.

Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns

Bill Eddy, LCSW, Esq.

Your Guide to Difficult CoParent Texts, Emails and Social Media Posts

Bill Eddy, LCSW, Esq., Annette T. Burns, JD, and Kevin Chafin, LPC

Your Guide to Difficult Workplace Communication

Bill Eddy, LCSW, Esq.
Megan Hunter, MBA

Your Guide to Respectful Written Communication with Clients, Opposing Counsel and Others

Bill Eddy, LCSW, Esq.
Rehana Jamal, JD, LL.M.

How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict

Bill Eddy, LCSW, JD