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Available in print (click above) or e-book through our secure partner, BookBaby on November 18, 2025.
SLIC Solutions is in our Conflict Communication Series.
The Authors
Bill Eddy, LCSW, Esq. is a globally recognized thought leader on high-conflict behavior and the co-founder and Innovation Director of the High Conflict Institute. A pioneer in the development of High Conflict Personality Theory (HCP), he has transformed the fields of law, mental health, and dispute resolution with practical frameworks for managing individuals with high-conflict traits. Bill has over four decades of professional experience as a family law attorney, Licensed Clinical Social Worker, and senior mediator, including 15 years as Senior Family Mediator at the National Conflict Resolution Center. He has served on the faculty of the renowned Straus Institute for Dispute Resolution at Pepperdine University School of Law and held an academic appointment at the University of Newcastle Law School in Australia. An internationally sought-after keynote speaker and trainer, Bill has presented in over 30 U.S. states and 10 countries. He is the author of more than twenty books and writes a widely read blog on Psychology Today with over five million views.
Ekaterina Ricci, MDR, MLS, is a dispute resolution expert and legal consultant specializing in cross-border negotiations, international diplomacy, and high-conflict dynamics. She is recognized for her interdisciplinary approach to resolving complex disputes where legal systems, organizational power structures, and cultural identities intersect. Ekaterina has served as a mediator, consultant, and policy advisor in international commercial and institutional disputes, contributing to resolution efforts in legal and multilateral settings. Her work draws on over a decade of experience integrating behavioral science, legal analysis, and narrative strategy to address high-stakes conflicts in courts, international forums, and corporate environments. She holds dual master’s degrees in Dispute Resolution and Legal Studies from Pepperdine Caruso School of Law, and a B.S. in Microbiology, Immunology, and Molecular Genetics from UCLA. She completed advanced training in diplomacy and international law through UN programs in Geneva. Ekaterina also teaches and speaks on conflict systems, trauma-informed mediation, and cross-cultural negotiation.
Book Info
Publication Date: November 18, 2025
Pages: 208
Binding: Paperback
ISBN (print): 978-1950057474
ISBN (eBook): 978-1950057498
Author: Bill Eddy, LCSW, Esq. with Ekaterina Ricci, MDR, MLS
Series: Conflict Communication Series
Testimonials
“As a CEO advisor, I’ve seen how workplace conflicts can quietly erode productivity and morale—but this book changes that. Its clear, actionable framework and 2½-step method make it easy to manage high-conflict behavior with both confidence and respect. The real-world examples ring true, offering practical tools to resolve disputes while strengthening team culture. Every leader who values clarity, accountability, and impact should read this. Applied early, it can even help prevent client escalations and costly legal disputes.”
“Bill Eddy’s approach to conflict has been transformative for us. Set boundaries, analyze the consequences, and use EAR Statements when appropriate. We found his guidance leads to outcomes that are both healthy and safe. The book offers a clear, concise, and doable set of guidelines—and it works! The examples are realistic and reflect common situations faced by everyone. The solutions are practical and easy to apply. You don’t need a Ph.D. in psychology to implement Bill’s suggestions. This book should be required reading for anyone dealing with conflictual situations.”
“SLIC Solutions distills conflict mastery into a simple, repeatable 2½-step system—set the limit, impose the consequence, and add empathy when it helps—brought to life with scenarios from family rooms to boardrooms. As a true-crime producer-showrunner who’s dealt with high-conflict personalities on and off camera, I recognize how practical and protective this playbook is. It teaches you to hold the line—calmly, clearly, and firmly—without becoming the villain in the story. A must-have for anyone who needs to set boundaries with grace.”
“Having worked alongside Bill Eddy for many years, I have witnessed firsthand his rare ability to translate complex conflict dynamics into practical, actionable tools. Together with Ekaterina Ricci, he now offers SLIC Solutions for Conflict—a method that empowers professionals to set boundaries and enforce consequences with both clarity and respect. This book not only completes
The CARS Method® but also directly addresses the urgent need for effective strategies to manage high-conflict behavior across professions. It is an indispensable guide for anyone committed to constructive resolution.”
“Dealing with difficult people can feel like playing chess for the first time. Beginners are mostly reactive and have no fundamental strategy for the game. Bill Eddy and Ekaterina Ricci have given those of us struggling with high conflict people a straightforward
structure that enables us to stop reacting, set limits, and begin engaging effectively and strategically, while also providing realistic examples of applications in a broad cross section of human interactions.”
Table of Contents
Introduction
1. Preparing to Assert Yourself
2. Step 1: Setting Limits
3. Step 2: Imposing Consequences
4. Step 2½: EAR Statement (or Not)
5. Family Situations
6. Divorce Situations
7. Friends
8. Community
9. Schools
10. Workplace
11. Business
12. Government
13. Social Media
14. Professional Situations
15. It’s Up to You
Journal Worksheet
List of SLIC Sample Situations and Responses
References