BIFF at Work™
Your Guide to Difficult Workplace Communication
Bill Eddy, LCSW, Esq.
Megan Hunter, MBA
Available in print (click above). Or e-book through our secure partner, BookBaby.
BIFF at Work: Your Guide to Difficult Workplace Communication is in our Conflict Communication Series.
Description
Hostile emails, letters and conversations can drain inordinate amounts of time, emotional energy and expense in the workplace. For over a dozen years, the BIFF method of communicating has helped thousands of people calm conflicts and create clear communication in response to misinformation, blame, and unnecessary anger in writing or in-person.
This new book focuses exclusively on workplace conflicts―internal and external, with instructions in how to use the four-step method with numerous examples of what works and what does not work to demonstrate potential pitfalls. It also includes tips on how to coach co-workers and others on writing effective BIFF responses to customers, clients, employees and managers―instead of becoming consumed in unhealthy back-and-forth conversations. Using BIFF with toxic teammates, workplace bullies, and with threatening customers and clients can reduce risk of lawsuits and complaints and make everyone feel more confident in workplace relationship.
BIFF is simple, practical, and can help you get the communication outcomes you want by diffusing tension, containing conflict, and establishing professional boundaries. Brief, Informative, Friendly and Firm. Use BIFF to lower your blood pressure, turn down the conflict flame, and restore your confidence.
Book Details
Publication date: March 30, 2021
Pages: 169
Binding: Paperback
ISBN (print): 978-1950057122
ISBN (ebook): 978-1950057160
Authors: Bill Eddy, LCSW, Esq. and Megan Hunter, MBA
Series: Conflict Communication Series
The Authors
BILL EDDY is a lawyer, therapist, mediator, and the co-founder and training director of the High Conflict Institute. He was The Senior Family Mediator at the National Conflict Resolution Center for 15 years, a Certified Family Law Specialist lawyer representing clients in family court for 15 years, and a Licensed Clinical Social Worker therapist with twelve years of experience. Currently he serves on the faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law in California and is a Conjoint Associate Professor with the University of Newcastle Law School in Australia. He has been a speaker and trainer in over 30 U.S. states and 10 countries. He is the author or co-author of sixteen books and has a popular blog on the Psychology Today website with over 5 million views. Bill lives in San Diego, California with his wife.
MEGAN HUNTER, MBA, is an expert on high-conflict behaviors and high conflict relationships. She is CEO and co-founder of the High Conflict Institute with Bill Eddy, LCSW, Esq. who developed the high conflict personality theory. She is also the founder and publisher at Unhooked Media, a media company focused on high-conflict disputes and complicated relationships. Megan has been training professionals on managing high conflict disputes since 2008 both in the U.S. and in seven countries. She has strong policy and judicial training experience during her tenure at the Arizona Supreme Court, Administrative Office of the Courts, and five years’ service to the Arizona Board of Psychologist Examiners. Her books include:
Dating Radar: Why Your Brain Says Yes to “The One” Who Will Make Your Life Hell (co-author)
The Psychology of Notorious Church Killers (co-author)
The High-Conflict Co-Parenting Survival Guide (co-author)
Bait & Switch: Saving Your Relationship When Incredible Romance Turns Into Exhausting Chaos
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