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Available Summer 2027
Description
Every year, American organizations spend $365 billion on workplace conflict. Most of it is completely preventable.
The typical organization treats conflict like a building fire — wait until something's burning, then scramble to put it out. The result is lost productivity, damaged relationships, legal exposure, leadership burnout, and a revolving door of talent that never seems to stop spinning.
There's a better way.
In Conflict-Ready, the experts at the High Conflict Institute — who have trained thousands of leaders across corporations, small businesses, government agencies, and nonprofits — reveal why reactive conflict management is a losing game, and what it looks like to build an organization that's prepared before the first spark flies.
This isn't about eliminating conflict. It's about baking a smarter, more proactive approach directly into your culture, your systems, and your leadership — so that when high conflict personalities, charged situations, and difficult dynamics inevitably show up, your organization knows exactly what to do.
You'll learn how to recognize the patterns that escalate conflict before they explode, develop the organizational habits and structures that defuse tension early, equip your managers and HR teams with the skills of the most conflict-competent leaders, and shift your entire organization from firefighting mode to conflict-ready.
The organizations winning today aren't the ones that avoid conflict. They're the ones that are ready for it.
Book Details
Publication date: April 6, 2027
Pages: 262
Binding: hardcover
ISBN (print): 978-1950057559
ISBN (ebook): 978-1950057597
Authors: Megan Hunter, MBA and Michael Lomax, JD
The Authors
MEGAN HUNTER, MBA, is the Co-Founder and CEO of the High Conflict Institute and one of the leading voices on workplace conflict. Alongside co-founder Bill Eddy, LCSW, Esq. — originator of the High Conflict Personality Theory — she has spent three decades working at the intersection of legal, judicial, and organizational environments, training HR teams and leaders at Fortune 500 companies, government agencies, and nonprofits across the U.S. and fifteen countries worldwide.
Megan specializes in helping organizations move from reactive conflict management to proactive, prevention-first systems that reduce cost, protect culture, and build lasting resilience. Widely known as the Conflict Influencer™, she is the co-author of BIFF at Work and co-host of the podcast, It's All Your Fault!
MICHAEL LOMAX, JD, is an internationally recognized conflict resolution trainer, mediator, and senior faculty member at the High Conflict Institute. A former practicing attorney with more than two decades in law, he brings a uniquely structured, legally-grounded lens to workplace conflict — helping HR professionals and leaders at all levels de-escalate tension, communicate under pressure, and build more resilient organizations.
With 25 years of experience training and coaching inside large, complex organizations, Michael understands conflict not just as a concept but as a daily operational reality.
He is the co-author of Mediating High Conflict Disputes with Bill Eddy, LCSW, Esq., and a frequent co-host of the podcast It's All Your Fault!
SWYP: So, What’s Your Proposal?
Turn Conflict Into Agreements in 3 Steps
Author: Bill Eddy, LCSW, Esq.
Publication date: November 17, 2026
Series: Conflict Communication Book 7
SWYP™ (So, What’s Your Proposal) offers a simple, three-step method to turn emotionally charged complaints into productive problem-solving in as little as 30 seconds. Used in workplaces, families, and communities, it helps de-escalate conflict and guide conversations toward practical solutions. This updated Second Edition incorporates over a decade of real-world use, adds guidance on negotiation and mediation in high-conflict situations, and introduces strategies for handling difficult or bullying behavior. The result is a clear, adaptable communication tool for resolving conflict anytime, anywhere.